All the services provided on this website (hereinafter referred to as "The Service”) by KAGUYA (hereinafter referred to as “The Company”), are establishing the privacy policy (hereinafter referred to as “The Policy”) of handling user's personal information.

Article 1(Personal information)

What ”Personal information"refers in the Personal Information Protection Law is about information of living individuals, names included in the information, date of birth, address, telephone number, contact information and other descriptions. Also information and appearance that can identify a more specific individuals, fingerprints, data on voice print, as well as health insurance card insurer number and the information alone that can identify a specific individuals(Personal identification information).

Article 2 (How to collect personal information)

The company ask the user for their names, date of birth, address, telephone number, email address, bank account number, credit card number, and driver’s license number. Also, we collect informations from transaction records and payments between the user and the company’s business partners (information provider, advertiser, advertising sponsor included (hereinafter referred to as “The Provider”).

Article 3(Purpose of collecting and using personal information)

Purpose of the company collecting and using personal information is as follows.
・Providing our services and for operation
・To answer inquiries from users(including identity verification)
・New features of the service that guests are using, updating information, to send email messages of our campaign and other services we provide.
・For maintenance and contacting important information as needed
・Users who violated the terms of service, to refuse and identify users using the service for injustice / unjust purposes
・To ask the user to view or change registration information, delete, and for browsing usage status
・In paid services, to charge the user a usage fee
・Ancillary purpose associated with use above

Article 4 (Change of purpose of use)

If the purpose of use is related to the one before the change, our company may change the purpose of use of the personal information only if reasonably permitted. When the purpose of use is changed, we will notice the user or it shall be published on this website by the method prescribed by our company, about the purpose after the change.

Article 5 (Provision of personal information to a third party)

Our company will not provide personal information to third parties without the prior consent of the user except for the following cases. But, except when the Personal Information Protection Law and other laws and regulations are permitted.
・Human life, protection of body or property is if needed, when it is difficult to obtain the consent of the person. ・If there is a particular need for improving public health, or promotion of sound upbringing of children, when it is difficult to obtain the consent of the person. ・National institution, local public bodies or the person who received the consignment, needs a cooperation for carrying out the affairs stipulated by law, and by getting the consent of the person may have a risk of hindering the performance of the relevant office work. ・To announce or publish the following matters in advance, and our company making a notification to Personal Information Protection Commission including provision to third parties in the purpose of use/items of data provided to third parties/means or method of provision to a third party/ stop providing the personal information to the third parties by the request of the person/ how to accept the personal request

Notwithstanding the provisions of the preceding paragraph, in the following cases where to provide the information does not correspond to a third party.
・When we entrust with all or part of the handling of the personal information in the range necessary for the achievement of the use purpose.
・When personal information is offered with succession of the business by merger or other reasons.
・Use and sharing the personal information between an authorized person, Item of the personal information that also shared and used, range of the person who shared and used,About the full name of the person having responsibility about management of the use purpose of the person using it and the personal information concerned or a name, notify the person beforehand, or when the person is in the situation where he/she can know easily.

Article 6 (Disclosure of the personal information)

When the personal information is requested to disclose by him/herself, our hotel will disclose this without any delay. However, we will notify without delay when we are not able to disclose all or part of the personal information and when a decision not to disclose has made in any of the following below.
・Life of the person or a third party, when there is a risk of harming the body, property or other rights and interests.
・When there is a risk of significant hindrance to the proper implementation of our business
・When it violates other laws and regulations
Notwithstanding the provisions of the preceding paragraph, information other than personal information such as history information and characteristic information, in principle, we will not disclose it.

Article 7 (Correction and deletion of personal information)

When the personal information that we have is incorrect, the user can request a correction, addition of the personal information or deletion (called "corrections" as follows.) from us by the procedure that we establish.
When our hotel judge that it is necessary to receive the request of the foregoing paragraph from a user, and to accept the request; we shall perform corrections of the personal information concerned without delay.
When we make corrections based on the rule of the foregoing paragraph or when we decided not to perform corrections, we will notify a user of this without delay.

Article 8 (Suspension of use of personal information, etc.)

When a user requests a suspension or deletion of the use of personal information due to the reason dealt with across the range of the use purpose or a reason acquired by means of the injustice. If an investigation is necessary, we will suspend the use of the personal information without delay.
When the use is suspended based on the provisions of the preceding paragraph, or when it is decided not to suspend the use, we will notify the user without delay.
Regardless of the previous two items, If you need a large amount of money to suspend the use, or to find it difficult to stop the use of it, alternative shall be taken to protect the rights and interests of users.

Article 9 (Change of the privacy policy)

Contents of this policy, except a certain matter destined particular in these laws and ordinances or other policy, We are able to change it without notifying a user.
Unless we establish it separately, the privacy policy after the change shall produce effect since we published it on this website.

Article 10 (The information desk)

Inquiries regarding this policy, Please contact the following below.
Facility name:KAGUYA
E-mail address:info@kaguya-kyoto.com